Frequently Asked Questions
Everything you need to know about your Audien Hearing experience.
How long does shipping take for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days within the United States, while international shipping may take 7-14 business days.
What is your return policy?
We offer a 45-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 45 days of delivery for a full refund, no questions asked.
Do your products come with a warranty?
Yes, all Audien Hearing devices include a 1-year manufacturer's warranty that covers defects in materials and workmanship. Extended protection plans are also available at checkout.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are the hearing devices adjustable?
Yes, our devices feature adjustable volume controls and come with multiple sizes of ear tips to ensure a comfortable, secure fit and personalized sound experience.
Do I need a prescription to purchase from Audien Hearing?
No medical prescription or professional hearing test is required to purchase our over-the-counter hearing solutions, making it easier and more affordable to improve your hearing.